Commonly referred to as: American, American Airlines (AA), is a major American airline headquartered in Fort Worth, Texas. It is the world’s largest airline when it comes to fleet size, revenue and scheduled passenger-kilometers flown, and the second largest by number of destinations reserved. American Airlines is a founding member of the Oneworld Alliance, the third largest airline in the world and coordinate fares, services, and scheduling with alliance partners: British Airways, Iberia, and Finnair in the transatlantic market with: Cathay Pacific, Qantas and Japan Airlines in the transpacific market. Regional services is operated by independent and subsidiary carriers under the brand name: American Eagle.
Origins and Ownership
The airline started in 1930 via a union of more than eighty miniature airlines. The two organization from with American Airlines originated were Robinson Aircraft Corporation and Colonial Air Transport. This in turn, was made in 1930 into an operating company and rebranded as American Airways. In 1934, due to some laws and reorganization, the airline was once again rebranded to American Airlines.
William Douglas Parker, most commonly known as Doug Parker; was the current Chairman and Chief Executive Officer of the American Airlines Group, the parent company of American Airlines. He is an American businessman, who grew up in Michigan and received a BA in Economics from Albion College in 1984. He then received an MBA from the Owen Graduate School of Management at Vanderbilt University in 1986 where American Airlines offered him a job after a campus Interview.
What people are saying
A mixture of positive and negative reviews regarding the services provided by American Airlines, were posted through some of the internet’s famous reviews websites. Some posted about how good the airline is, how comfortable their seats were, how good their meals were (even if you’re sitting on economy), and other positive feedbacks and recommendation. Given the fact that the airline provides good services, there are still customer’s complaints being posted, especially on how their staff treats their customers. Here are some of the reviews:
“Travelled from Barbados to London via Miami. Their was no way we could catch our connection even if flight left on time. They put 3 of us up in a 2 bed hotel room so had no sleep as I had to sleep with my very tall 14 year old. We were promised a better seat as my feet were swollen but that didn’t happen. When telling cabin steward headphone socket was broken, we were told ‘what do you want me to do? Delay the flight!’ Very rude service”
—Julia L (Edinburgh, United Kingdom)
“I flew 4 different flights over Thanksgiving but the best was on 11/25 @11:19am fromBTV to Reagan. The attendant far exceeded expectations with his service and sharing of knowledge regarding fate arrival & connecting flights. He went to each passenger and personally thanked them for flying AA and briefed them on continued flights. In all the years flying I have never seen this happen in 1st class. Well done AA for hiring efficient crew. Thank you Robert for your hospitality! Can’t wait to fly AA again!”
—Shayne D (Fargo, North Dakota)
“As per usual, take off was late, flight was packed, and the seats were tiny and uncomfortable. I fly American somewhere between 75 and 100,000 miles per year alternating between Platinum and Exec Platinum. I have almost 2 million flown miles, and would hope that American would provide some level of recognition for that. Nope. All they do is continue to reduce service, and make it more difficult (read that as impossible) to get upgrades or even desired seating. The only saving grace is that American is still the least objectionable of the 3 biggies (United and Delta are the other two), so I’m kind of stuck with them.”
—Carl R (Wayland, Massachusetts)
The airline’s website is a cool and refreshing, minimalist website that is actually cozy for the eyes. The website allows users to book flights with options of: round trip, one way or a round trip plus hotel package. They also offer their AAdvantage promo which you can avail by logging in into their site. You check some of American Airlines’ promos by clicking here.
- Website URL: https://www.aa.com
- Contact number: +1 817 963 12 34, +1 800 433 73 00
- Contact Email: firstname.lastname@example.org
- Fax Number: +1 817 967 41 62
- Head Office Address: Executive Office, PO Box 619616, Dallas-Fort Worth Airport, Texas, 75261-9616, USA
Based on the reviews listed on this article, I think it’s safe to say that American Airlines is a good airline that offers good services and accommodation towards their passengers. They just need to focus more on the issues regarding their customer service relations towards their passengers. As customer service representatives are meant to assist customers and not to neglect them. Overall, American Airlines is a good airline.