Introduction

Heathrow Airport is a major international airport in Hillingdon, London, England, United Kingdom. It is the busiest airport in the United Kingdom and is the 6th busiest airport in the world, as well as the busiest airport in Europe by passenger traffic, and the sixth busiest airport in the world.

Heathrow lies 23 kilometers west of London, and has two parallel east-west runways, along with four operational terminals. Heathrow Airport is owned and operated by Heathrow Airport Holdings; which itself is owned by FGP TopCo Limited. FGP TopCo Limited, on the other hand, is an international consortium led by Ferrovial. London Heathrow Airport is the primary hub for British Airways and the primary operating base for Virgin Atlantic.

Heathrow Airport is used by over 80 airlines flying to 185 destinations in 84 countries. It has four terminals and a cargo terminal. The busiest single destination in passenger numbers in New York, with over 3 million passengers flying from Heathrow and JFK Airport in 2013.

Heathrow Airport 2

History

Heathrow airport started in 1929 as a small airfield on land, south-east of the hamlet of Heathrow, from which the airport take its name. This hamlet was largely along a country lane, which ran roughly along east and south edges of the present central terminal area.

The development of the whole Heathrow area began in 1944; it was stated to be for long-distance military aircraft, bound for the Far East. But by the time the airfield was reaching its completion, World War II had ended. The government continued to develop the airfield as a civil airport and was named as London Airport, when it opened in 1946, and was renamed to Heathrow in 1966. The masterplan for the airport was designed by Sir Frederick Gibberd, who designed the original terminals and central area buildings, and even the original control-tower and multi-faith chapel of St. George’s

Reviews – What People Are Saying

Basically, Heathrow Airport is getting a combination of positive and negative reviews from its customers. These includes the numbers of souvenir shops, restaurants, clean restrooms, and unfortunately, the slow and long security lines.  Some of these reviews are listed below:

Gotta love Heathrow airport! This place is HUGE, tons of shops & eats, clean, great staff, modern with everything you need  to have a comfortable airport experience. Being a huge international hub airport, it’s refreshing that they have everything so on point.”

—Heather D. (Culver City, United States)

Heathrow Airport Inside 2

 

“Super friendly service, even if the airport is rather large.  To get from our terminal to the exit (and vice versa) it takes 15 minutes of walking.  But the process of getting into and out of the airport was relatively painless, barring the length of the lines.”

—Emily Y. (Baltimore, United States)

Heathrow Airport Inside 1

“Congested and intimidating to get through. I dread having to come back if I would like to visit UK. Directionally confusing. I got the runaround from the workers there and it made my transition one I would rather forget”

—Kymil P. (Los Angeles, United States)

Heathrow Airport Inside 3

“Nice big classy airport! Wish we had more time to check out the Queen’s terminal. Lots of good shops and food. It’s kept very clean. Took off and saw a wonderful view of Windsor castle!”

—Kizna L. (Ogden, United States)

Aesthetics

Heathrow Airport offers various services. It is a huge airport offering services from souvenir shops, restaurants, clean restrooms, and friendly and approachable staffs that can assist every passenger with their concerns. Heathrow Airport is huge, passengers and advised to take the bus in order to transfer from terminal to another terminal; you can walk–but it will take time. Heathrow Airport has Anglican, Catholic, free church, Hindu, Jewish, Muslim and Sikh chaplains. There is a multi-faith prayer room and counseling room in each terminal, in addition to St. George’s Interdenominational Chapel, in an underground vault adjacent to the old control tower, where Christian services takes place. The chaplains organise and lead prayers at certain time in the prayer room.

Terminal Map

Heathrow Airport Map

Contact info:

  • Airport Code:                       IATA: LHR — ICAO: EGLL
  • Phone number:                   0844 – 335 – 1801 / +44 – 20 – 3368 – 8968
  • TTY contact number:          0844 571 7410
  • Website URL:                       www.heathrow.com
  • Email:                                   info@heathrowairport.com
  • Address:                              Heathrow Airport Limited, The Compass Centre, Nelson Road,                                                                Hounslow, Middlesex, TW6 2GW, United Kingdom

 

Heathrow Airport

 

Conclusion

Bottom line, Heathrow Airport offers a variety of services. Though some of its customer’s complaints really talks about the long and slow security line; as being one of the busiest airports in the world, i think it’s kind of understandable. Though that doesn’t mean that Heathrow Airport should neglect this kind of complain. Attentive and professional accommodations towards their customers should always comes first, and I think that’s what every airport should prioritize. All in all, Heathrow Airport is a good Airport, that offers variety of services that makes its passengers feel the convenience, leisure, and lifestyle of London. With friendly staff and crews, and lovely places to shop and eat, I think it’s worth the visit.  

 

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